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Privacy Policy

I am committed to protecting your privacy and handling your personal data with care, transparency, and integrity. This privacy policy is informed by the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and British Association for Counselling and Psychotherapy (BACP) ethical guidance on confidentiality and data protection.

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This policy explains how I collect, use, store, and share personal information submitted via my website, including enquiry forms used to connect with you (a potential client).

 

1. Who I am

As a qualified, insured, and professionally registered therapist, I aim to provide my clients access to quality talking therapy. For the purposes of data protection law, I am also the Data Controller for information submitted via this website,
Email: info@danieljolles.com
Website: www.danieljolles.com

 

2. What Information I Collect

When you complete a form on my website, I may collect the following information:

Your Name, Email address, Telephone number, Brief information about what support you are seeking, Any other information you choose to include in your enquiry.

Please note: website enquiry forms are not intended for crisis communications, and I ask that you do not include highly sensitive or detailed personal information at this stage.

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3. How I Use Your Information

I collect and use your personal data for the following purposes:

  • To respond to your enquiry

  • To assess if my service and skills as a therapist are appropriate for you

  • To manage and improve my services

Your information is not used for marketing purposes.

 

4. Lawful Basis for Processing

Under UK GDPR, I rely on the following lawful bases for processing your data:

  • Legitimate interests – to respond to enquiries and facilitate access to appropriate therapeutic support

  • Consent – where you voluntarily submit information via the website form

If you later begin therapy with me, I will provide a detailed privacy notice explaining how your data is collected and processed during the therapeutic relationship.

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5. Sharing Your Information

Your information may be shared where legally required (for example, by a court order). I only share the minimum necessary information, and can be expected at all times to:

  • Hold appropriate professional insurance

  • Be registered or accredited with a recognised professional body (currently BACP, https://www.bacp.co.uk/)

  • Comply with UK GDPR and professional ethical standards

I will never sell your data or share it with third parties for commercial purposes.

 

6. How I Store and Protect Your Data

I take reasonable and proportionate steps to protect your information, including:

  • Secure email and password-protected systems

  • Limited access to personal data

  • Secure deletion when information is no longer required

  • Website enquiries are retained only for as long as necessary to manage your enquiry, after which they are securely deleted, unless there is a legitimate reason to retain them (e.g. ongoing correspondence).

 

7. Confidentiality and Ethical Practice

I recognise that people seeking therapy may be sharing sensitive personal information. My approach to data protection is informed by BACP’s Ethical Framework, including principles of:

  • Respect

  • Trustworthiness

  • Confidentiality

  • Transparency

Please note that submitting an enquiry via the website does not establish a therapeutic relationship.

 

8. Your Rights

Under data protection law, you have the right to:

  • Access the personal data I hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (where applicable)

  • Object to or restrict processing

  • Withdraw consent at any time

To exercise these rights, please contact us using the details above.

 

9. Cookies and Website Analytics

My website may use essential cookies and basic analytics to improve functionality and user experience. These do not identify you personally.

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10. Changes to This Policy

I may update this privacy policy from time to time. Any changes will be published on this page, and the most recent version will always apply.

Last updated: Feb 2026

 

11. Contact and Complaints

If you have concerns about how your data is handled, please contact me in the first instance.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

www.ico.org.uk

This privacy policy is intended to be clear, proportionate, and ethically informed. It does not replace the individual privacy notices provided by me once a therapeutic relationship begins.

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